20. 05. 2026.

The Republic Agency for the Peaceful Settlement of Labor Disputes has launched the second cycle of implementation of the Common Assessment Framework (CAF), in cooperation with the Regional School of Public Administration (ReSPA), continuing its activities aimed at improving the quality of work and further developing institutional capacities.

On the occasion of the launch of the new cycle, Dr. Ivica Lazović, Director of the Republic Agency for the Peaceful Settlement of Labor Disputes, and Jelena Mrdak, Acting Director of the Regional School of Public Administration (ReSPA), signed the Project Assignment, formally initiating the implementation process of the second CAF cycle within the Agency.

The Republic Agency for the Peaceful Settlement of Labor Disputes was the first institution in the Republic of Serbia to receive the prestigious “CAF Effective User” label, confirming a high level of commitment to the principles of quality management and continuous improvement. Building on the results achieved during the first cycle, the new cycle is focused on further strengthening the organizational culture of quality, improving performance management, and enhancing mechanisms for more efficient institutional functioning.

Particular emphasis will be placed on analyzing the results achieved during the previous period, evaluating the implemented activities, and defining new measures and priorities that will contribute to the further improvement of the Agency’s work and the quality of services provided to its users.

Activities within the second cycle will be carried out with mentoring support from experts of the Regional School of Public Administration (ReSPA), as well as engaged CAF specialists.

CAF (Common Assessment Framework) is a European quality management model designed for public administration institutions. It is based on organizational self-assessment, active participation of employees and managers, and the planning and implementation of activities aimed at the continuous improvement of work processes and service delivery to citizens.

By implementing the second CAF cycle, the Republic Agency for the Peaceful Settlement of Labor Disputes continues to improve its internal processes and strengthen institutional capacities, reaffirming its commitment to the development of a modern, efficient, and high-quality public administration based on the principles of excellence and continuous improvement.