Activities

13. September 2022.

At the 113th regular session of the Social and Economic Council of the Republic of Serbia, which was held in Belgrade on Tuesday, September 13, 2022 at 09:00 am, the Information on the Work of the Republic Agency for Peaceful Settlement of Labour Disputes for 2021 was discussed.

The session was chaired by prof. Darija Kisić, Minister of Labour, Employment, Veteran and Social Affairs, and Ivica Lazović, Director of the Agency, presented the information on the work of the Republic Agency for Peaceful Settlement of Labour Disputes regarding the records which are being kept, as well as on other matters of importance for the procedures for peaceful settlement of labour disputes for 2021.

The Information on the Work of the Republic Agency for Peaceful Settlement of Labour Disputes for 2021 provides a detailed overview of activities within its scope which were implemented, as well as the statistical data on the procedures conducted before the Agency in 2021.

You can find the complete Information on the Work of the Republic Agency for Peaceful Settlement of Labour Disputes for 2021 at the following link: Information on Work

14. July 2022.

On 12 July 2022, the Republic Agency for Peaceful Settlement of Labor Disputes signed an Agreement on peaceful settlement of a collective labor dispute at the Municipality of Lucani, after which the Collective Agreement for employees in the bodies of the Municipality of Lucani was concluded.

The procedure before the Agency was initiated by the employer, the Municipality of Lučani, and the Basic Trade Union Organization of the Municipality of Lučani, the subject of the dispute being the conclusion of a collective agreement with the employer. Milica Radivojević, a lawyer from Ivanjica and a conciliator and arbitrator of the Agency since its inception, served as the acting conciliator.

At the first hearing, the Conciliation Committee was formed, in accordance with the Law. After six sessions, a Recommendation and Agreement on the manner in which to resolve the collective labor dispute was adopted, but a consensus was reached on all the points and contents of the new collective agreement, so that the agreed text was signed by Milivoj Dolović, Mayor of Lučani, and Dragan Jovičić, president of the basic organizations of the trade union of the administrative bodies of Lucani.

The representatives of the local self-government – the Municipality of Lučani and the basic organization of trade unions of administrative bodies – have illustrated how to conduct social dialogue between employees and employers in the proper manner, deciding on the procedure for the peaceful settlement of collective labor disputes, and in accordance with the recommendation of the Government of the Republic of Serbia, i.e., resolving these disputes by institutional mechanisms.

08. July 2022.

At the final conference entitled "Sharing examples of good practice on methods of peaceful settlement of labor disputes", which was held on 8 July 2022 in Belgrade, in the Palace of Serbia, the results of the project "Joint ventures of social partners to increase visibility of the concept of peaceful resolution of labor disputes" were presented. The project was implemented by the Initiative for Development and Cooperation Association of Citizens in partnership with the Nezavisnost United Branch Trade Union (Independence UBTU), the Union of Employers of Serbia and the Union of Independent Trade Unions of Serbia, with the support of the Republic Agency for Peaceful Settlement of Labor Disputes, and with the financial support of the International Olof Palme Center.

The conference was opened by Mirko Janić, State Secretary at the Ministry of Labor, Employment, Veterans and Social Affairs. The Agency Director, Dr Ivica Lazović, presented the results of the previous work to the audience, with reference to the increasing recognition of the Agency among employees, trade unions and employers in cases of labor dispute. Representatives of the Initiative for Development and Cooperation, International Olof Palme Center, Independence UBTU, Union of Independent Trade Unions of Serbia and Union of Employers of Serbia also spoke at the conference.

Owing to the support of the SOLIDAR network within the project Achieving Social Europe for All, which is financed by the European Commission, the participants had the opportunity to learn more about comparative practices through examples of good practice from Italy, Spain and Albania in order to see their application in a social and legislative framework of the Republic of Serbia, all with the aim of strengthening social dialogue and protecting the social and economic rights of citizens.

04. July 2022.

Republic Agency for the Peaceful Settlement of Labor Disputes at the invitation of the Confederation of Autonomous Trade Unions of the City of Subotica and the SEC of Subotica held a round table on July 4 in Subotica on the topic "Peaceful settlement of labor disputes through the Republic Agency for the Peaceful Settlement of Labor Disputes".

The meeting was attended by trade union representatives of leading companies from the real sector that operate on the territory of the City of Subotica and employees in the public sector, while the local government was represented by the member of the City Council in charge of the economy, Srđan Samardžić.

The round table was opened by Ištvan Huđi, the president of the CAT of the City of Subotica and the chairman of the SEC of Subotica. The Director of the Agency, Dr. Ivica Lazović, presented the work of the Republic Agency for Peaceful Settlement of Labor Disputes and pointed out the advantages of proceeding a dispute before the Agency compared to a court case. Dragana Andonovska, a senior adviser at the Agency, introduced those present with examples from the practice of peaceful settlement of labor disputes. Also, the participants had the opportunity to watch the "Course on Peaceful Settlement of Labor Disputes".

Afterwards, the attendees could present their experiences, ask questions and participate in the discussion.

01. July 2022.

On July 1, the Republic Agency for Peaceful Settlement of Labor Disputes adopted the Action Plan for the introduction of Quality Management through the Common Assessment Framework (CAF).

The action plan is the result of a six-month process of CAF training, which was carried out by consultants of the EU project entitled "Support to Public Administration Reforms within the Sectoral Reform Agreement for Public Administration Reform Sector". This plan defines the activities that the Agency will implement in the coming period with the aim of increasing the quality of providing services to end users.

The introduction of quality management is based on the "Agreement on the implementation of the CAF quality management model" signed on 28 January 2022 by Marija Obradović, Minister of State Administration and Local Self-Government and Dr Ivica Lazović, Agency Director.

With the implementation of the CAF quality management model, the Republic Agency for Peaceful Settlement of Labor Disputes ranks among the leaders in the Republic of Serbia among the institutions that have opted for the introduction of this model in public administration applied in more than 50 countries, including all EU member states.

You can find more about CAF at the following link https://caf.mduls.gov.rs/

08. June 2022.

The Republic Agency for Peaceful Settlement of Labor Disputes presented its work at the invitation of the Trade Union of Nurses and Technicians of Serbia (SMSTS) at a meeting organized by this union in Kladovo from 6-8 June. On behalf of the Agency, the Agency Director, Dr. Ivica Lazović presented the Agency. He was accompanied with Prof. Dr. Bojan Urdarević and Danijela Koštan Kovačević, the Agency arbitrators and conciliators, who took part, as well.

At the gathering, trade union representatives of nurses and technicians were able to learn firsthand about the work of the Agency so far and the benefits provided by the peaceful settlement of labor disputes.

In addition to representatives of the Agency, Radica Ilić, president of the trade union, and Slađana Đukić, assistant to the Minister of Health from the Health Insurance Sector, also spoke at the meeting.

06. June 2022.

Republic Agency for Peaceful Settlement of Labor Disputes developed an Action Plan for the introduction of Quality Management through the Common Assessment Framework (CAF) model.

The action plan defines the activities that should be improved and the steps that should be taken in order to improve the activities, all with the aim of raising the level of quality of the services provided, which leads to an increase in the satisfaction of end users.

The introduction of quality management is based on the "Agreement on the implementation of the CAF quality management model" signed on 28 January 2022 by Marija Obradović, Minister of State Administration and Local Self-Government and Dr Ivica Lazović, Agency Director. On the basis of this agreement, in the process of implementing the CAF quality management model, the Agency will be provided with professional and technical support by the MDULS Support The team and consultants of the EU project entitled "Support to Public Administration Reforms within the Sectoral Reform Agreement for Public Administration Reform Sector".

The main goal for the introduction of quality management is to strive for continuous increase of efficiency, effectiveness and economy of work processes, constant monitoring, evaluation and improvement of service quality, management and dynamics of the Agency operations. With the implementation of the CAF quality management model, the Republic Agency for Peaceful Settlement of Labor Disputes ranks among the leaders in the Republic of Serbia among the institutions that have opted for the introduction of this model in public administration applied in more than 50 countries, including all EU member states.

31. May 2022.

As a part of the project entitled “Joint efforts of social partners to increase the visibility of the concept of peaceful settlement of labor disputes”, the Republic Agency for Peaceful Settlement of Labor Disputes held a workshop in Novi Pazar on May 31. This is the fourth workshop this year, which is being realized through a project funded by the "Olof Palme" International Center and implemented by the Development and Cooperation Initiative (IRS) in partnership with the “Nezavisnost” ABTU, Federation of Independent Trade Unions of Serbia and the Union of Employers of Serbia, with the support of the Republic Agency for Peaceful Settlement of Labor Disputes.

The participants of the workshop were welcomed by Fevzija Murić, a member of the city council. As in previous workshops, IRS representative Milena Šošić, Agency director Ivica Lazović and social partners were presented the project to the participants. The present audience had the opportunity to get insight into the Course on Peaceful Settlement of Labor Disputes and to get acquainted with the benefits of using this concept and the practice of the Republic Agency for Peaceful Settlement of Labor Disputes.

The simulation of the procedure of peaceful settlement of labor dispute to the attending union representatives and employers was presented by the Agency conciliators and arbitrators, Prof. Dr. Živko Kulić and Danijela Koštan Kovačević. The local conciliators and arbitrators of the Agency, Denis Murić and Emil Turković, also participated in the workshop.

30. May 2022.

On May 30, the International Labor Organization held online training for conciliators and arbitrators from the region. The training was carried out within the framework of the Employment and Social Affairs Platform 2 (ESAP 2) project, on the topic "Improving the effectiveness of mediation in resolving labor disputes".

The training was attended by conciliators and arbitrators from Serbia, as well as representatives of agencies for the peaceful resolution of labor disputes from the Republic of Srpska (BiH) and Montenegro.

Тhe training and workshop was led by Malcolm Curie, an experienced ILO mediator and trainer. Conciliators and arbitrators had the opportunity to improve their skills in resolving individual and collective labor disputes through interactive workshops and exercises, as well as to exchange practical experiences with colleagues from different agencies.

The Employment and Social Affairs Platform (ESAP) 2 is a project funded by the European Union and implemented by the International Labor Organization. It aims to improve the institutional effectiveness of the labor dispute resolution mechanism. Also, the goal is to exchange experiences and learn from colleagues from different agencies for peaceful settlement of labor disputes in the Western Balkans.

27. May 2022.

On 27 May, the Agency held the third in a series of workshops in Vranje . The workshop is a part of the project entitled “Joint efforts of social partners to increase the visibility of the concept of peaceful settlement of labor disputes”, implemented by the Development and Cooperation Initiative (IRS) in partnership with the “Nezavisnost” ABTU, Federation of Independent Trade Unions of Serbia and the Union of Employers of Serbia, with the support of the Republic Agency for Peaceful Settlement of Labor Disputes.

In the premises of the Federation of Independent Trade Unions in Vranje, Dr. Ivica Lazović, Director of the Agency, was presented the results of Agency operations to the participants. The present audience had the opportunity to get insight into the Course on Peaceful Settlement of Labor Disputes and to get acquainted with the benefits of using this concept and the practice of the Republic Agency for Peaceful Settlement of Labor Disputes. The simulation of the procedure of peaceful settlement of labor dispute to the attending union representatives and employers was presented by the Agency conciliators and arbitrators.

The workshop was attended by representatives of social partners "Nezavisnost" Association of Branch Trade Unions (ABTU), Federation of Independent Trade Unions of Serbia, Union of Employers of Serbia and Initiative for Development and Cooperation, as well as a representative of “Olof Palme” International Center.

23. May 2022.

As a part of the project entitled “Joint efforts of social partners to increase the visibility of the concept of peaceful settlement of labor disputes”, the Republic Agency for Peaceful Settlement of Labor Disputes held a workshop in Zrenjanin on May 23. This is the second workshop this year, which is being realized through a project funded by the "Olof Palme" International Center and implemented by the Development and Cooperation Initiative (IRS) in partnership with the “Nezavisnost” ABTU, Federation of Independent Trade Unions of Serbia and the Union of Employers of Serbia, with the support of the Republic Agency for Peaceful Settlement of Labor Disputes.

The presentation of the work of the Agency and the concept of peaceful settlement of labor disputes was held by the Agency Director, Dr. Ivica Lazović, and the simulation of the procedure to the attending union representatives and employers was presented by the Agency conciliators and arbitrators. The present audience had the opportunity to get insight into the Course on Peaceful Settlement of Labor Disputes and to get acquainted with the benefits of using this concept and the practice of the Republic Agency for Peaceful Settlement of Labor Disputes.

The workshop was attended by representatives of social partners "Nezavisnost" Association of Branch Trade Unions (ABTU), Federation of Independent Trade Unions of Serbia, Union of Employers of Serbia and Initiative for Development and Cooperation.

16. May 2022.

The Republic Agency for Peaceful Settlement of Labor Disputes presented its work at gatherings held in Ivanjica on May 14, organized by the "Nezavisnost", Serbian Branch Trade Union of Teachers, in Veliko Gradiste from May 11 to 13, organized by the Serbian Trade Union of Construction Workers and Workers in Construction Materials Industry (SSSS) and at VII convention of the Association of Free and Independent Trade Unions (ASNS) on May 21. On that occasion, those interested were able to get acquainted with the work of the Agency so far and the benefits provided by peaceful resolution of labor disputes.

Dejana Spasojević Ivančić, a longtime mediator and arbitrator of the Agency talked at the international meeting held in Večliko Gradište (Silver Lake) which focused the aspects of the labor law and social dialogue in the Western Balkans and the EU. Leticia Baldan, the international secretary of the Belgian Construction and Energy Trade Union, Gijs Lokhorst, a Dutch negotiator for collective agreements in the area of construction works, and Dušan Petrović, secretary of the Social and Economic Council of the Republic of Serbia also spoke at the seminar, together with a number of other presenters.

At the seminar of the "Independence" Branch Trade Union of Teachers of Serbia entitled "Peaceful Settlement of Labor Disputes", which was held in Ivanjica, Dragana Andonovska, senior advisor at the Agency, introduced the participants to the work of the Agency, with special reference to mobbing and harassment at work. Milica Radivojević, Nataša Arsić Jelić and Danijela Kostan Kovačević, conciliators and arbitrators of the Agency, spoke about the advantages of resolving labor disputes before the Agency against proceedings before the court. In continuation of the gathering, the participants had the opportunity to get acquainted with the whole procedure of peaceful settlement of labor disputes before the Agency through an interactive simulation and workshop.

At VII convention of the Association of Free and Independent Trade Unions (ASNS) director of Agency Ivica Lazović participated as a guest and announced greater cooperation and at least one training for the members of this union on the benefits that peaceful resolution of labor disputes provides.

11. May 2022.

Within the project entitled Employment and Social Affairs Platform 2 (ESAP 2) implemented by the International Labor Organization, from 10 to 13 May on Zlatibor, training for mediators and arbitrators is held on "Improving the effectiveness of mediation in resolving labor disputes."

In addition to mediators and arbitrators from Serbia, the training was attended by representatives of agencies for the peaceful settlement of labor disputes from the Republic of Srpska (B&H) and Montenegro, as well as representatives of the Federation of Bosnia and Herzegovina.

The training was opened by Ada Huibregtse, ILO Chief Technical Adviser, while the expert part of the training and workshop was led by Malcolm Curie, an experienced ILO mediator and trainer. Conciliators and arbitrators had the opportunity to improve their skills in resolving individual and collective labor disputes through interactive workshops and exercises, as well as to exchange practical experiences with colleagues from different agencies.

Within the project, it is planned to hold another online training by the end of the year, where all conciliators and arbitrators will be welcome.

The Employment and Social Affairs Platform (ESAP) 2 is a project funded by the European Union and implemented by the International Labor Organization. It aims to improve the institutional effectiveness of the labor dispute resolution mechanism. Also, the goal is to exchange experiences and learn from colleagues from different agencies for peaceful settlement of labor disputes in the Western Balkans.

09. May 2022.

In order to inform the public about the role of the Agency, its competencies and the effects it achieves with its work, as well as professional and free services it offers to citizens and in an effort to increase visibility of this legal concept, we have intensified our presence on social networks. In order to bring its services closer to as many citizens as possible, the Agency has prepared promotional announcements and is conducting a targeted internet campaign with press releases about the Agency's various competencies.

As a part of the internet campaign, a promotional video of the Agency was produced, which you can watch at this link.

21. April 2022.

Through the Republic Agency for Peaceful Settlement of Labor Disputes, the collective labor dispute in the “Elmont” d.o.o. company was resolved by an agreement. Nis. The dispute was initiated by the “Elmont” d.o.o. Niš trade union organization on the issue of exercising the right to determine the representativeness of the union with the employer.

Prof. Dr. Goran Obradović was the appointed mediator and he set up the Conciliation Committee at the first hearing to include representatives of the parties to the dispute and the acting conciliator. Representatives of the employer “Elmont” d.o.o. Niš and the trade union organization “Elmont” d.o.o. Niš signed a joint agreement on the peaceful settlement of labor disputes, by which they agreed on all disputed issues.

In this way, in “Elmont” d.o.o. Niš representatives of employers and trade unions gave another example of how to successfully conduct social dialogue, deciding on a procedure for peaceful settlement of this collective labor dispute.

15. April 2022.

On 15 April, the Republic Agency for Peaceful Settlement of Labor Disputes held the first in a series of workshops in Pančevo dedicated to increasing the visibility and accessibility of the concept of peaceful settlement of labor disputes.

The presentation of the work of the Agency and the concept of peaceful settlement of labor disputes was held by the Agency Director, Dr. Ivica Lazović, and the simulation of the procedure to the attending union representatives and employers was presented by the Agency conciliators and arbitrators, Prof. Dr. Živko Kulić and Danijela Koštan Kovačević. The workshop was attended by representatives of social partners, Stefan Todić from the "Nezavisnost" Association of Branch Trade Unions (ABTU), Aleksandar Markovic from the Federation of Independent Trade Unions of Serbia, Jelena Jevtović on behalf of the Union of Employers of Serbia and Milena Šošić as a representative of the Initiative for Development and Cooperation.

The present audience had the opportunity to be the first to get insight into the Course on Peaceful Settlement of Labor Disputes and to get acquainted with the benefits of using this concept and the practice of the Republic Agency for Peaceful Settlement of Labor Disputes.

The workshop is a part of the project entitled “Joint efforts of social partners to increase the visibility of the concept of peaceful settlement of labor disputes”, funded by the “Olof Palme” International Center and implemented by the Development and Cooperation Initiative (IRS) in partnership with the “Nezavisnost” ABTU, Federation of Independent Trade Unions of Serbia and the Union of Employers of Serbia, with the support of the Republic Agency for Peaceful Settlement of Labor Disputes.

28. March 2022.

On the occasion of marking the 20th anniversary of the Union of Nurses and Technicians of Serbia (SMSTS), on March 27, 2022 in Belgrade, the present members and management of this union were addressed by the director of the Republic Agency for Peaceful Dispute Resolution Dr. Ivica Lazović and the conciliator of the Agency and labor law professor Dr. Bojan Urdarević.

You can watch their speeches at the following link.

22. March 2022.

The first interactive training for conciliators and arbitrators in 2022 was held on March 22. At the opening of the training, a plaque was awarded for the contribution to the development of the legal concept of peaceful settlement of labor disputes to the line minister, Prof. Dr. Darija Kisić.

Prof. Dr. Kisić congratulated the conciliators and arbitrators on their success in their work so far, stating that everyone benefited from their work, from employees and employers to the entire society and the state. The Ministry of Labor, Employment, Veterans' and Social Affairs supported the idea of expanding the network of conciliators and arbitrators throughout the Republic of Serbia and expressed satisfaction that we now have a total of 92 conciliators and arbitrators, many of whom were elected to cities where they had never been present before.

The Agency Director, Dr. Ivica Lazović, thanked Minister Kisić and the Ministry for their support to the Agency and their contribution to promoting the peaceful settlement of labor disputes. He added that the Ministry has included the Agency in the development of a set of new regulations that are being drafted, which further promotes this concept.

In the continuation of the training conciliators and arbitrators, the techniques and tactics of negotiation were presented by prof. Dr. Senad Jašarević from the Faculty of Law in Novi Sad. Then, the national coordinator of the International Labor Organization, Mr. Jovan Protić, informed the audience about the activities of this organization. After the first session, the panel discussion on judicial practice in the field of labor disputes was led by judges Dr. Bojan Božović and Vesna Dušić from Novi Sad, as well as Mila Lazić from Kragujevac. Prof. Dr. Vera Despotović, educator and mediator herself, spoke about mediation skills.

15. March 2022.

Students of the 11th generation of the High Security and Defense Studies (HSDS) of the "Vojvoda Radomir Putnik" School of National Defense visited the Republic Agency for Peaceful Settlement of Labor Disputes and the Ministry of Labor, Employment, Veterans and Social Affairs.

Prof. Dr Darija Kisić, Minister of Labor, Employment, Veterans and Social Affairs, and her team presented the work and activities of the Ministry and emphasized that in its organizational structure there is the Sector for Protection of Veterans and Disabled Persons, which is a kind of a link between the institutions. Zoran Antic, the State Secretary, who is also a student of the HSDS, spoke about the work of this sector.

The participants were introduced to the work of the Agency by the director, Dr. Ivica Lazović, who is also a student of the 11th generation of the High Security and Defense Studies (HSDS O) of the "Vojvoda Radomir Putnik" School of National Defense.

The high security and defense studies are the highest level of career development of military officers and civil servants, and the 11th class students include officers of the Ministry of Defense, members of the Ministry of Interior and other ministries, representatives of the National Assembly of Serbia and state agencies. forces of BiH and the Ministry of Interior Affairs of the Republic of Srpska.

The HSDS head, Colonel Branko S. Mišić, thanked for the hospitality and highlighted a wide range od opportunities for cooperation between the institutions.

07. March 2022.

On 7 March 2022 a presentation of the model for resolving labor disputes in Sweden was organized for the Agency mediators and arbitrators. Johan Schmidt, head of the team Europe at the Olof Palme International Center, spoke about the Swedish model of peaceful resolution of labor disputes.

The lecture was held within the project entitled "Joint actions of social partners to increase the visibility of the concept of peaceful settlement of labor disputes" implemented by the Initiative for Development and Cooperation, with financial support from the International Ulof Palme Center, in partnership with the Federation of Independent Trade Unions of Serbia, the INDEPENDENCE Union of Branch Trade Unions, Union of Employers of Serbia and with the support of the Republic Agency for the Peaceful Settlement of Labor Disputes.

The project contributes to improving compliance with and enforcement of labor law regulations by increasing the visibility and application of effective out-of-court dispute resolution mechanisms, with a special focus on the concept of the peaceful settlement of labor disputes. The project included an additional activity in the form of a lecture with the aim of increasing the knowledge of conciliators, arbitrators and social partners on the functioning of the Swedish model of peaceful settlement of labor disputes.

You can watch the lecture recording at this link.

04. March 2022.

In the procedure of peaceful settlement of a collective labor dispute on the occasion of concluding a collective agreement with the employer "FCC Kikinda", which was initiated at the suggestion of the "FCC Industrial Union", Nada Crnja, the assigned conciliator, made a recommendation on how to resolve the collective labor dispute.

The conciliator set up a Conciliation Board in accordance with the law, which included the parties to the dispute. With the mediation of the Republic Agency for the Peaceful Settlement of Labor Disputes, the parties to the dispute, the management and the trade union, had one hearing session on the dispute arising in connection with the conclusion of a collective agreement with the employer.

However, there was no consensus between the parties in dispute, but the employer pointed out that he wanted to continue the procedure through social dialogue with the union, and the conciliator was asked to propose a recommendation in accordance with the Law on Peaceful Settlement of Labor Disputes. Based on the above, the conciliator gave a recommendation to the parties to the dispute.

02. March 2022.

The Republic Agency for the Peaceful Settlement of Labor Disputes is introducing quality management into its work, through the Common Assessment Framework (CAF) model.

The main goal for the introduction of quality management is to strive for continuous increase of efficiency, effectiveness and economy of work processes, constant monitoring, evaluation and improvement of service quality, management and dynamics of the Agency operations.

The introduction of quality management aims to improve the work of the Agency and achieve excellence in all processes, especially in improving services for citizens, because it helps to increase the quality of services for customers and thus their satisfaction.

The introduction of quality management is based on the "Agreement on the implementation of the CAF quality management model" signed on 28 January 2022 by Marija Obradović, Minister of State Administration and Local Self-Government and Dr Ivica Lazović, Agency Director. On the basis of this agreement, in the process of implementing the CAF quality management model, the Agency will be provided with professional and technical support by the MDULS Support The team and consultants of the EU project entitled "Support to Public Administration Reforms within the Sectoral Reform Agreement for Public Administration Reform Sector".

It is planned to implement the Common Assessment Framework (CAF) from February to August 2022 in six phases.

With the implementation of the CAF quality management model, the Republic Agency for Peaceful Settlement of Labor Disputes ranks among the leaders in the Republic of Serbia among the institutions that have opted for the introduction of this model in public administration applied in more than 50 countries, including all EU member states.

You can find more about CAF at the following link https://caf.mduls.gov.rs/

11. February 2022.

The Serbian Agency for Peaceful Settlement of Labor Disputes participated at the training for conciliators and arbitrator run by the Agency for Peaceful Settlement of Labor Disputes, a public institution of the Republic of Srpska, which was held in the period from February 9-11, 2022.

The Agency for Peaceful Settlement of Labor Disputes of the Republic of Srpska organized a specialist training dedicated to the application of the new Law on Protection from Harassment at the Workplace and its implementation in practice. Bearing in mind the scope of work of the Serbian Agency for Peaceful Settlement of Labor Disputes and experience in settlement of cases of abuse at the workplace accumulated over a decade, this opportunity to share experiences with conciliators and arbitrators in the Republic of Srpska was welcome.

The professional advancement training was open by Velibor Mikać, Director of the Public Institution Agency. Maria José Chamorro (formalization and gender equality expert), Ada Huibregtse (chief technical adviser, Employment and Social Affairs Platform), and Angela Du Plessis (mediator) participated on behalf of the International Labor Organization. Milorad Mitrović and prof. Dr Rajko Kličković from the Ministry of Labor and Veterans Disability Protection of the Republic of Srpska addressed the audience and so did Radmila Puzić from the Labor Inspection. Representatives of the Trade Union Association of the Republic of Srpska and Employers Association of the Republic of Srpska were also among the speakers.

The issues relating to labor dispute settlement in the Republic of Serbia and the Law on Protection from Harassment at the Workplace were discussed by Ivica Lazović, the Serbian Agency Director, while the topic of harassment and abuse at the workplace and experience from practice were presented by Dejana Spasojevic Ivančić, a conciliator and arbitrator.

11. February 2022.

At the "Kragujevac" PHC in Kragujevac parties in dispute resorted to mediation by the Agency for Peaceful Settlement of Labor Disputes and came to a common recommendation on how to settle the collective labor dispute, which was unanimously adopted and signed by the Conciliation Board.

The procedure before the Agency was conducted on the occasion of implementation of the Special Collective Agreement. The procedure was initiated according to the Proposal of the "Kragujevac" PHS Trade Union Organization and Serbian Association of Trade Unions for the initiation of procedure for peaceful settlement of the collective labor dispute. The employer, "Kragujevac" PHC, agreed to settle the dispute peacefully before the Agency. Katarina Nikolić was the appointed conciliator. A conciliation committee was set up in accordance with the law, including representatives of the parties in dispute and the appointed conciliator. After three discussions, the common recommendation was agreed on recommending the way to settle the disputed issue.

The employer and employees of the "Kragujevac" PHC in Kragujevac complied with the recommendation of the Government of the Republic of Serbia, and in the process of peaceful settlement of the dispute gave an example of readiness for the social dialogue, aiming to find sustainable solutions for all controversial issues in line with the law.

31. January 2022.

Within the project “Employment and Social Affairs Platform” on January 31, 2022 the International Labor Organization organized the first online meeting of the regional agencies for peaceful settlement of labor disputes to discuss implementation of methodology and tools for performance measurement of peaceful settlement of labor disputes. This methodology has two basic goals, and that is an increasing use of the system for peaceful settlement of labor disputes by workers, employers and their organizations as the primary objective and increasing effectiveness of the system for peaceful settlement of labor disputes as the second objective.

The meeting was attended by Ada Huibregtse, ILO chief technical advisor, Kristina Miheš, senior specialist for social dialogue and labor law, Jovan Protić, ILO national coordinator, Attila Kun, head of Department for Labor Law and Social Insurance at the Karoli Gapar University in Budapest, Zdenka Burzan from the Agency for Peaceful Settlement of Labor Disputes of Montenegro, Jovana Borjan from the Agency for Peaceful Settlement of Labor Disputes of the Republic of Srpska (Bosnia and Herzegovina), Vladimir Bijadijev from the National Institute for Conciliation and Arbitration (Bulgaria), Lulјeta Krasta from the Ministry of Social Protection and Youth of Albania, as well as representatives of representative social partners in the region, ILO experts and project experts.

The Serbian Agency for Peaceful Settlement of Labor Disputes was represented by Dr Ivica Lazović, the Agency Director, prof. Dr. Senad Jašarević, Agency conciliator, and Dragana Andonovska, head of the Legal Affairs Unit in the Agency.

Relevant experiences, information and examples of good practices were shared at the meeting, and further forms of improvement of cooperation within the regional network for labor dispute settlement agreed.