29. 05. 2026.

On 29 May 2026, the Republic Agency for Peaceful Settlement of Labour Disputes held an Introductory Workshop marking the beginning of activities related to the implementation of the second cycle of the Common Assessment Framework (CAF).

The workshop was attended by the Agency’s Self-Assessment Group, whose members will actively participate in the forthcoming period in the process of analysing the institution’s performance, identifying areas for improvement, and defining new development measures.

The workshop was organised with the professional support of the CAF support team, consisting of Goran Paštrović, external CAF expert, and Slaven Bukarica, ReSPA Quality Management Officer. During the workshop, participants were introduced to the methodology for conducting the CAF self-assessment, the different phases of the process, the roles and responsibilities of the Self-Assessment Group members, as well as the activities planned within the second CAF cycle.

A special part of the workshop was dedicated to presenting the results achieved during the first cycle of CAF implementation in the Agency. The most significant achievements in the areas of improving organisational processes, developing the quality management system, and strengthening institutional capacities were presented, as well as the activities that contributed to obtaining the prestigious “CAF Effective User” label. Participants had the opportunity to learn about the implemented improvement measures and their impact on the Agency’s work and overall functioning.

Special attention was also devoted to presenting the CAF model as a modern European quality management tool in public administration, which promotes organisational learning, the development of a quality culture, and continuous improvement of institutional performance.

The introductory workshop officially marked the beginning of the operational phase of the second CAF cycle at the Republic Agency for Peaceful Settlement of Labour Disputes. Building on the results achieved during the first cycle and the fact that the Agency was the first institution in the Republic of Serbia to obtain the “CAF Effective User” label, the new cycle will focus on further strengthening institutional capacities, improving internal processes, and developing high-quality services for users.

Through the implementation of these activities, the Agency continues to demonstrate its commitment to the principles of excellence, responsible governance, and continuous improvement, in line with the best European practices in the field of public administration.