In the process of peaceful resolution of collective labor dispute at the PPT „Petoletka“ Trstenik relating to the collective agreement signing upon advice of the trade union organization, affiliate of the Independent Trade Union of Metal Workers of Serbia, at the PPT „Petoletka“ Trstenik, Mr Draško Veličković, attending conciliator, passed a recommendation on how to resolve the collective labor dispute.

The conciliator set up a conciliation board, in line with the law, composed of representatives of the disputed parties. With the Republic Agency for Peaceful Resolution of Labor Disputes as the mediator, the management and trade union leaders failed to reach common recommendation on how to resolve the collective labor dispute peacefully. Therefore, the conciliator passed a recommendation in good faith for continuation of the dialogue in compliance with mutual respect and appreciation of interests of both parties.

The procedure before the Agency was conducted in reference to conclusion of the collective agreement; almost all provisions were agreed upon except for the remuneration per hour and coefficient. Nevertheless, in the procedure both parties have an opportunity to continue the direct dialogue further and reach acceptable solution with appreciation of common interests.

The Republic Agency for Peaceful Resolution of Labor Disputes was visited by a delegation of the International Labor Organization on the occasion of implementation of the project entitled Employment and Social Affairs Platform - ESAP 2. The meeting was attended by Ada Huibregtse, the chief project coordinator, and Jovan Protić, national coordinator of the International Labor Organization for the Republic of Serbia.

The Employment and Social Affairs Platform (ESAP 2) is a regional 3-year project funded by the European Union (EU) and implemented jointly by the Regional Cooperation Council and International Labor Organization (ILO).

ESAP 2 is a continuation of a successfully implemented first part of the project in the region of the Western Balkans (2016 to 2019) and is aimed at upgrading of the results achieved in the area of combating unreported work, preparation, implementation and monitoring of detailed national maps to curb unreported work and implementation of intervention packages; support to social dialogue in order to promote participation of economic and social councils in enactment of economic and social policies, promotion of collective negotiations and support of networking of agencies for peaceful resolution of labor disputes; advancing of knowledge and practices of labor inspections for prevention and curbing unreported work; implementation of strengthened social agenda for the Western Balkans in Cooperation with the European Commission, reinforced EU engagement in supporting the Western Balkans to enable effective implementation of reform at the labor market in the area of social policies and EU enlargement process. To learn more about the project, see: https://www.esap.online/pages/1/we-are-esap-2

Referring to the support to networking of agencies for peaceful resolution of labor disputes, it is agreed to host a regional annual conference of national agencies for peaceful resolution of labor disputes in Belgrade in early October. It is also agreed to examine the possibility of professional development of conciliators and arbiters by the International Labor Organization at its training center in Turin.

At the meeting the Agency Director, Ivica Lazović, informed Mrs Huibregtse about our practical experience, and in particular digitalization of the procedure, where we, being the first in the region to do so, will be the model for other agencies. Cooperation on the project so far was found to be positive and in further implementation a series of activities are agreed to promote alternative forms of resolution of labor disputes.

On 1 June 2021 an on-line meeting of regional network of agencies for peaceful resolution of labor disputes on „Impact of Covid-19 pandemic on peaceful resolution of labor disputes in the Western Balkans“ was held.

The meeting, first in this format, was organized by the International Labor Organization within the project entitled Employment and Social Affairs Platform – ESAP 2 implemented by the International Labor Organization and Regional Cooperation Council.

The meeting was attended by Ada Huibregtse, ILO Chief Technical Advisor, Cristina Mihes, ILO senior specialist for social dialogue and labor law, Bernd Wild, from the EC Directorate General for Employment, Attila Kun, Head, Department for Labor Law and Social Security, Karoli Gaspar University, Budapest, Vesna Simović-Zvicer and Zdenka Burzan from the Montenegrin Agency for Peaceful Resolution of Labor Disputes, Velibor Mikać from the Agency for Peaceful Resolution of Labor Disputes of the Republic of Srpska (Bosnia and Herzegovina), Vladimir Boyadijev from the National Institute for Conciliation and Arbitrage (Bulgaria), Lulјeta Crasta from the Ministry of Social Protection and Youth of Albania, as well as representatives of social partners in the region, ILO experts and project experts.

The Republic Agency for Peaceful Resolution of Labor Disputes was represented by the Director, Dr Ivica Lazović whose presentation was entitled „Labor Disputes and Covid-19 pandemic: Challenges and Solutions”. Prof. Dr Senad Jašarević talked about practical experiences of conciliation during the pandemic.

Relevant experiences, information and examples of good practice in the operations of conciliators and arbiters during the pandemic were shared, and further forms of cooperation promotion among the regional network of agencies for peaceful resolution of labor disputes agreed.

On 21 April 2021, after a successful mediation of the Republic Agency for Peaceful Settlement of Labor Disputes, a Recommendation on Peaceful Resolution of Collective Labor Dispute at „Tamiš Dunav“ d.o.o. Pančevo was signed as the employer’s premises.

The proposal for peaceful resolution of the collective dispute was submitted by the trade union of the „Tamiš Dunav“ d.o.o. Pančevo, where the collective agreement signing was the dispute subject matter.

The attending conciliator set up a Conciliation Board, according to the law. After two hearings of the Conciliation Board the opposing parties reached an agreement, and the dispute was peacefully resolved by signing the Recommendation on Peaceful Resolution of Collective Labor Dispute.

The „Tamiš Dunav“ d.o.o Pančevo employer and corresponding trade union showed openness to social dialogue and provided the grounds for harmonization of a new draft collective agreement to establish better working conditions for all employees.

All arbitrators and conciliators as well as social partners and associates of the Agency interested in immunization against COVID-19 should fill in the form posted at the eGovernment portal at the following link:

https://euprava.gov.rs/usluge/6224

On 22 April 2021 at the premises of the Republic Agency for Peaceful Settlement of Labor Disputes an annual meeting was held with the national coordinator of the International Labor Organization (ILO), Mr Jovan Protić. On the occasion, further cooperation was agreed, primarily continuation of implementation of the project entitled Employment and Social Affairs Platform – ESAP 2, funded by the European Union and implemented by the International Labor Organization and Regional Cooperation Council.

In a part of the project relating to regional agencies for peaceful resolution of labor disputes the aim is to strengthen regional cooperation and institutional capacities of the national bodies for peaceful resolution of labor disputes. Accordingly, further development and implementation of the Memorandum of Understanding for cooperation at prevention and resolution of labor disputes and Memorandum of Understanding in the area of harmonization of methods applied in peaceful resolution of labor disputes will be focused.

At the meeting, cooperation of ILO and the Agency has been discussed and found to be very successful. Further directions of joint work on promotion of alternative forms of resolution of labor disputes in coordination with all social partners, primarily the trade unions and employers have been determined.

At the 101st regular meeting of the Social and Economic Council of the Republic of Serbia held on Monday, 29 March 2021 in Belgrade at 10 a.m., the Information on the Operations of the Republic Agency for Peaceful Settlement of Labor Disputes in 2019 and 2020 was discussed.

The meting was chaired by Prof. Dr Zoran Stojilјković, and the information on the operations of the Republic Agency for Peaceful Settlement of Labor Disputes in 2019 and 2020 relating to the registered data and other issues relevant for peaceful resolution of labor disputes was presented by Dr Ivica Lazović.

The Information on the Operations of the Republic Agency for Peaceful Settlement of Labor Disputes in 2019 and 2020 was provides a detailed insight into pertinent activities together with statistical data on the cases resolved before the Agency.

The complete Information on the Operations of the Republic Agency for Peaceful Settlement of Labor Disputes in 2019 and 2020 is available at the following link: Informacija o radu.

The Republic Agency for Peaceful Settlement of Labor Disputes held the First Interactive Training for arbitrators and conciliators and marked its 15th anniversary.

The training was officially open by the Minister for Labor, Veteran’s and Social Affairs, Prof. Dr Darija Kisić Tepavčević, and representatives of social partners, president of the Association of Independent Trade Unions, Ljubisav Orbović, president of UGS „Nezavisnost“ Prof. Dr Zoran Stojilјković and President of Employer’s Union, Miloš Nenezić. Representatives of social partners talked about their experience in cooperation with the Agency that progressed from initial distrust to close cooperation.

The Minister for Labor, Veteran’s and Social affairs, Prof. Dr Darija Kisić Tepavčević, pointed out that the Ministry would keep on providing full support to further development and operations of the Agency in terms of regulations improvement and promotion of good practices, as well as raising awareness among both employers and employees on the protection provided in our country. For 15 years of its operation almost 20, 000 disputes have been brought before the Agency, out of which about 19,000 individual ones, meaning that the population at large have become aware of the importance of the Agency and trust it, emphasized Prof. Dr Kisić Tepavčević.

Prof. Dr Darija Kisić Tepavčević thanked both arbitrators and conciliators for their dedication and pointed out their most important role in the development of institutionalized peaceful settlement of labor disputes, together with representatives of trade unions and employers, and that they represented the image of the Agency, since their knowledge, expertise and commitment in resolution of cases had contributed to building of trust in the Agency and its operations.

On behalf of the Republic Agency for Peaceful Settlement of Labor Disputes Ivica Lazović thanked the Ministry for their support and stated that in the oncoming period the Agency would prioritize better cooperation with courts and social partners.

In the working part of the meeting Constitutional Court judge, Lidija Đukić, presented the latest case law relating to resolution of labor disputes. President of the Association for Labor Law and Social Insurance, Prof. Dr Predrag Jovanović, talked about remote meetings under the conditions of pandemic and challenges that these types of operation carried in relation to the labor law.

On 15 March 2021 the Minister of Labour, Employment, Veterans and Social Affairs, Prof. dr Darija Kisić Tepavčević visited the Republic Agency for Peaceful Settlement of Labour Disputes and attended the presentation of results of five years of operations of the SOS mobbing hotline project.

Results of five years of operations of the SOS mobbing hotline were presented by Dr Ivica Lazović, deputy Director of The Republic Agency for Peaceful Settlement of Labour Disputes.

The SOS mobbing hotline is a joint project of the Ministry of Labour, Employment, Veterans and Social Affairs and the Republic Agency for Peaceful Settlement of Labour Disputes. In five years of operation of the 080-300-601 hotline 5,077 calls were registered.

„This is a fairly large number of citizens to whom legal aid was provided“, said Mr Ivica Lazović, Deputy Director of the Agency, adding that out of the total number of calls in 643 cases legal aid was requested, and the Agency participated in about 550 proceedings.

„Nobody should suffer any form of harassment, including mobbing in working environment, and the Republic Agency for Peaceful Settlement of Labour Disputes is there to help all to resolve problems relating to any form of harassment,” said Prof. Dr Kisić Tepavčević.

Prof. Dr Kisić Tepavčević also said that there are two key regulations for protection of mobbing at workplace - Law on Prevention of Harassment at Workplace, whereby everybody who believe that they suffer harassment may raise a procedure before the employer, without any third-party mediation, and if this fails, they can appeal for court protection; and there is the Law on Peaceful Settlement of Labour Disputes enabling mediation of a third party, i.e. the Agency.

The Minister, Prof. Dr Kisić Tepavčević, emphasized that the proceeding before the agency are free of chare, and that the aim of the process is to reach a solution peacefully with agreement of all parties involved.

„We appeal to all of our citizens who believe that they are exposed to any form of harassment at their workplace, to ask for legal aid using the institutional mechanism that proved to be the best and most effective“, said Kisić Tepavčević.

Kisić Tepavčević reminded us that the SOS mobbing hotline was open as a result of cooperation of the Ministry of Labour, Employment, Veterans and Social Affairs and Republic Agency for Peaceful Settlement of Labour Disputes, providing the way for all citizens to obtain an appropriate legal advice and guidance on how to reach an appropriate solution peacefully.

Serbia has put in place excellent mechanisms for protection of employees from harassment at work, asserted jointly Prof. Dr Darija Kisić Tepavčević, Minister of Labour, Employment, Veterans and Social Affairs and Dr Ivica Lazović, Deputy Director of the Republic Agency for Peaceful Settlement of Labour Disputes at the presentation of five years of the SOS mobbing hotline project.

The Republic Agency for Peaceful Settlement of Labour Disputes mediated in signing of the Recommendation on peaceful settlement of collective labour dispute at „Dijamant“ A.D. Zrenjanin that was signed on 26 February 2021.

The Recommendation on peaceful settlement of collective labour disputes at „Dijamant“ A.D. Zrenjanin was submitted by the employer, and the trade union decided to agree to conduct the procedure peacefully before the Agency. Collective agreement with the employer was the subject matter of the dispute.

Jasmina Čuturilo was assigned the attending conciliator. The conciliator, in compliance with the law, set up the Conciliatory Board. After four meetings of the Conciliatory Board the parties reached an agreement and the dispute was resolved peacefully by signing of the Recommendation on peaceful settlement of the collective labour dispute. Thus, people at „Dijamant“ A.D. Zrenjanin have shown once again how to conduct a social dialogue between employees and employers, deciding to resort to peaceful settlement of the collective labour dispute in line with the recommendation of the Government of the Republic of Serbia, to resolve labour disputes peacefully.

The Republic Agency for Peaceful Settlement of Labour Disputes will provide operational support to the multidisciplinary working group for drafting the Law on Forced Disappearances. This piece of legislation will regulate the legislative aspects of the missing persons issues in a systematic, comprehensive and multidisciplinary manner. This is yet another law from the set of regulations within the purview of the Ministry of Labour, Employment, Veterans and Social Affairs supported by the Agency that provides its capacities, on the basis of practice and experience.

The first meeting of the working group for drafting the Law on Forced Disappearances was held on 23 February 2021 at the „Srbija“ Palace and was opened by the Minister of Labour, Employment, Veterans and Social Affairs, Prof. Dr Darija Kisić Tepavčević with numerous experts and representatives of governmental bodies and civil sector in attendance.

At the 14th regular meeting of the standing task force for collective negotiations and peaceful settlement of labour disputes of the Social and Economic Council of the Republic of Serbia held on Monday, 22 February 2021 the information on the activities of the Republic Agency for Peaceful Settlement of Labour Disputes in 2019 and 2020 was discussed. The standing task force has adopted a position proposing the Social and Economic Council to examine and adopt the information commending the efforts of the Republic Agency for Peaceful Settlement of Labour Disputes at the time of Covid-19 pandemic to implement activities established under the law in all procedures of peaceful settlement of labour disputes.

The meeting was chaired by Dragica Mišlјenović from the „Nezavisnost“ Trade Union, and attended by Dušan Petrović, secretary of the Social and Economic Council of the Republic of Serbia, Aleksandar Marković from the Association of Independent Trade Unions of Serbia (SSSS), Jelena Jevtović from the Serbian Association of Employers (UPS) and Dragana Kralј from the Ministry of Labour, Employment, Veterans and Social Affairs. Mr Ivica Lazović, Deputy Director of the Agency presented the information on activities of the Republic Agency for Peaceful Settlement of Labour Disputes relating to registries of data and other issues relevant for procedures of peaceful settlement of labour disputes in 2019 and 2020.

The Republic Agency for Peaceful Settlement of Labour Disputes has adopted the 2021 Professional Development Program for arbitrators and conciliators.

The professional development program aims at continuous improvement of skills and knowledge with conformance of practices of arbitrators and conciliators in the area of peaceful settlement of labour disputes, which is an important prerequisite for further development of the concept of peaceful settlement of labour disputes in practice, and accordingly effective protection in the area of labour law in the Republic of Serbia.

The Program envisages tree training courses for arbitrators and conciliators as well as special individual trainings. In addition to these, the Agency shall make efforts to organize more courses in 2021 with expert support of the International Labour Organization (ILO).

You can download the 2021 Professional Development Program for arbitrators and conciliators by a click to this LINK.

In the Institute for emergency medical services "Kragujevac", the employees and the management made a joint decision to resolve labor disputes regarding the manner of payment of salaries for the previous period, in a peaceful way in the procedure before the Republic agency for peaceful settlement of labor disputes. With this joint decision, the employees and the management acted in accordance with the recommendation of the Government of the Republic of Serbia that in order to reduce the costs of proceedings, the users of public funds resolve labor disputes peacefully.

174 joint proposals for initiating the procedure of peaceful settlement of labor disputes will be submitted to the Republic agency for peaceful settlement of labor disputes. This is another example of good practice that individual labor disputes are resolved peacefully rather than in court proceedings. In this way, unnecessary court and other costs for both employees and the employer will be avoided, and employees will reach arbitration decisions within 30 days, which are the same legal force as final court judgments.

Through the Republic agency for peaceful settlement of labor disputes in the Clinical hospital center "Zvezdara" on December 4, a collective labor dispute was resolved with the New health union of Serbia and the employer over the implementation of the Special collective agreement for health institutions founded by the Republic of Serbia, autonomous province and local self-government ("Official Gazette of RS" No.106/2018).

A Recommendation on the manner of resolving a collective labor dispute was signed, and on the basis of which an Agreement on the settlement of a collective labor dispute will be drafted, which reached an agreement on all contenious issues. Representatives of the employer in CHC "Zvezdara" and the New trade union of CHC "Zvezdara" showed how the social dialogue between employees and the employer is conducted in the appropriate manner, deciding on the procedure of peaceful resolution of collective labor disputes in accordance with the recommendation of the Government of the Republic of Serbia that disputes sholud be resolved peacefully.

On 2 October 2020, the first interactive webinar for conciliators and arbitrators in 2020 was held to address new case law in the field of labour disputes, managed by the judge of the Constitutional Court of Serbia, Lidija Đukić.

Taking into account the recommended measures of the competent authorities in order to prevent the spreading of the infectious disease COVID-19, the Agency decided to organize webinars - video conferences that are held over the Internet in real time this year, instead of the usual interactive seminars.

The first interactive webinar was opened by the Agency’s Director, Mile Radivojević, who introduced the conciliators and arbitrators to the latest developments in the work of the Agency, and Judge Lidija Đukić presented several examples from the case law that arbitrators and conciliators could discuss.

The interactive webinar was organized for the purpose of ensuring further professional development of conciliators and arbitrators, as well as direct exchange of relevant experience and examples of good practice.

You may watch a video of the webinar HERE.

On Monday 28 September 2020, the Agreement on Cooperation between the Faculty of Law of the University of Niš and the National Agency for the Peaceful Settlement of Labour Disputes was signed. The goal of the Agreement is to establish the cooperation between the signatories, which will contribute to the development and improvement of the capacity of the National Agency for the Peaceful Settlement of Labour Disputes and the Faculty of Law. By signing the agreement, opportunities were created for additional training of conciliators and arbitrators and promotion of the institute of peaceful resolution of individual and collective labour disputes among students, as well as for the exchange of information and experience, participation in projects, organization of seminars and meetings of mutual interest.

The agreement was signed by the director of the National Agency for the peaceful settlement of labour disputes, Mile Radivojević and the dean of the Faculty of Law, University of Niš, Goran Obradović MD/PhD, who is also one of the conciliators and arbitrators from the Directory of Conciliators and Arbitrators of the Agency. The signing of the agreement was also attended by the Vice Dean for Scientific Research and Material and Financial Operations, Marko Dimitrijević, PhD, the Vice Dean for Teaching, Anđelija Tasić, PhD, and the Deputy Director of the National Agency for the Peaceful Settlement of Labour Disputes, Ivica Lazović, PhD.

The collective labor dispute that arose on the occasion of the conclusion of the collective agreement in JKP “Vodovod“ Vlasotince ended on September 14, 2020 with a joint Agreement on the peaceful resolution of the dispute. The procedure of peaceful resolution of a collective labor dispute before the Republic agency for peaceful settlement of labor disputes was initiated by the Labor union organization of JKP "Vodovod" Vlasotince (Independent labor union).

Representatives of the employer JKP "Vodovod", the Labor union organization JKP "Vodovod" and the local self-government of the Municipality of Vlasotince, signed a joint Agreement on the peaceful resolution of the dispute by which they agreed to enter into negotiations and conclude a Collective agreement for public utility activities in the Municipality of Vlasotince.

In this way, in Vlasotince, the representatives of the employer, Labor union and local self-government gave another example of how to conduct social dialogue, deciding on the procedure of peaceful resolution of collective labor disputes, and in accordance with the recommendation of the Government of the Republic of Serbia, before the Republic agency for peaceful settlement of labor disputes.

At the Faculty of Medical Sciences in Kragujevac, the parties to the dispute, with the mediation of the Republic agency for peaceful settlement of labour disputes, came to a joint recommendation on how to resolve a collective labor dispute, which was unanimously adopted and signed by the Conciliation Committee.

The procedure before the Agency was conducted on the occasion of the strike of the employees, but after only two discussions, a joint recommendation was established which recommends the ways of resolving all disputable issues.

The employer and the employees of the Faculty of Medical Sciences in Kragujevac have once again confirmed that the best way to resolve labor disputes is before the mediators and arbitrators of the Republic agency for peaceful settlement of labour disputes.

The collective labour dispute regarding the exercise of the right to determine the representativeness of the union with the employer in the company “Autoprevoz” from Kikinda ended with the Recommendation on the peaceful settlement of the dispute and the signing of the Agreement on resolving the dispute between the founder, employer and the union. The procedure for the peaceful resolution of a collective labour dispute before the National Agency for the Peaceful Settlement of Labour Disputes was initiated by the Branch Trade Union of Public Transport and Utility Services “Nezavisnost”.

Once again the representatives of the employer, founder and the unions in the company “Autoprevoz” from Kikinda gave an example that a social dialogue between employees and the employer, through the procedure of peaceful resolution of labour disputes and in accordance with the recommendation of the Government of the Republic of Serbia, could be used for resolving disputes.

In Gornji Milanovac, with the adoption of arbitration decisions in the elementary school "Sveti Sava", all individual procedures regarding the long-term dispute over the payment of compensation for the costs of arrival and departure from work were successfully completed.

Proposals for peaceful resolution of individual labour disputes were submitted to the Republic agency for peaceful settlement of labour disputes on the occasion of determining the right to payment of compensation for arrival and departure from several schools in Gornji Milanovac, including the Economics and trade school "Knjaz Milos", Technical School "Jovan Zujovic", elementary school "Kralj Aleksandar I", elementary school "Momcilo Nastasijevic" and elementary school "Sveti Sava".

The employees and the employer agreed that these procedures should be resolved peacefully, and they were successfully resolved before the Agency in several joint proceedings in the previous period.

In this way, unnecessary court and other costs for both the employer and the employees have been avoided. Employees in education and their management in Gornji Milanovac have given a good example of socially responsible behavior where individual labour disputes are resolved amicably, and not in expensive court proceedings.

The Director of the Republic agency for the peaceful settlement of labor disputes, Mile Radivojević, attended the 96th regular session of the Social and Economic Council on Friday, May 22, 2020, in Belgrade. The session was chaired by the Minister of Labor, Employment, Veterans' Affairs and Social Affairs, Zoran Đorđević, and the highest representatives of the social partners were present. After the adoption of the Work plan of the Social and Economic Council for 2020, the representatives of the state administration bodies informed the attendees about the measures taken during the state of emergency and the measures that will be taken in the following period. Mr. Radivojević also addressed the audience, emphasizing that the work of the Agency was harmonized with the Government's recommendations and the development of the epidemiological situation, and citizens and service users were informed about all of the above through an online presentation and emergency telephone numbers and e-mail addresses were provided. During the state of emergency, 57 new proposals for peaceful settlement of labor disputes were submitted to the Agency, legal advice was provided by telephone, via the "SOS Mobbing" emergency line and e-mail in 208 cases, and 36 arbitration proceedings were resolved and over 50 different acts were made. However, during the state of emergency, epidemiological measures were respected and there was no admission of parties to official premises and direct contacts. He pointed out that in the following period, the Agency will adhere to epidemiological recommendations. A detailed Report on the work of the Republic agency for the peaceful settlement of labor disputes during the state of emergency is available at the following link: SЕС Report

The National Assembly of the Republic of Serbia passed the Decision on the abolition of the state of emergency ("Official Gazette of RS" no. 65/20) by which the state of emergency was lifted on May 7, 2020. However, the Decision on declaring the infectious disease COVID-19 caused by the SARS-CoV-2 virus a contagious disease ("Official Gazette of RS", no. 23/20) and the Order on declaring the epidemic of infectious disease COVID-19 "Official Gazette of RS" no. 37/20) are still in force, so that the abolition of the state of emergency does not stop the application of epidemiological measures for the protection of the population from infectious diseases, especially those related to prevention measures. In accordance with the stated decisions, the work of the Agency was normalized as of May 11, 2020, and all employees returned to their regular jobs at the headquarters. However, in order to reduce the risk of infection and the spread of infectious disease, the usual prevention measures are applied, direct contacts are avoided, especially with people who have symptoms of colds and flu, upon entering the premises of the Agency, the control is intensified, measuring body temperature is obligatory and hand disinfection is obligatory for all (employees and visitors), handshaking and other forms of direct contact should be avoided, and if direct contacts are necessary then it is obligatory for all participants to wear protective masks. While working with clients, communication via telephone, internet, conference calls is preferred.

Work activities that require group meetings, such as conciliation and arbitration, will be organized so that the following measures are applied: make sure to avoid handshaking and other forms of direct contact during the meeting; it is mandatory for all participants in the meeting to wear protective masks; make sure to limit the number of people present in such a way as to ensure the physical distance between the participants and be sure to use larger rooms to allow a physical distance of two meters between the participants; ventilate and disinfect the premises (work surfaces, handles, etc.) before and after the meeting; limit the duration of meetings to 20 minutes; use only bottled water at the meeting without a glass or with disposable packaging.

We also emphasize the need for social responsibility and compliance with all prevention measures of each individual.

In accordance with the development of the epidemiological situation in the Republic of Serbia, the organization of work processes will be corrected.

Citizens are informed that during the state of emergency declared by the Decision on declaring a state of emergency ("Official Gazette of RS", no. 29/2020) from 15.3.2020 it is necessary that in the proceedings before this Agency we all respect the general instructions and recommendations of the authorities responsible for monitoring the situation and directing and coordinating activities in an emergency situation due to the spread of the infectious disease COVID-19.

For the purpose of prevention, all activities in conciliation and arbitration proceedings should be organized in accordance with the epidemiological situation, and measures should be considered and taken at every opportunity to reduce any risk of transmission of the infection.

In the work of the Agency, communication by telephone, internet, conference calls, etc. is preferred, and in case of holding the necessary meetings, there are no handshakes and cordial greetings; meetings are organized with a maximum of four people lasting up to a maximum of 20 minutes; the physical distance between the participants must be at least one meter; before and after the meeting, the premises are ventilated and disinfected; hand disinfectants, masks and other appropriate and recommended means are used.

The on-call service of the Agency during the state of emergency will be 064 / 8900-079 as well as the e-mail address kabinet@ramrrs.gov.rs

In accordance with the development of the epidemiological situation in the Republic of Serbia, this notification will also be corrected.

The collective labor dispute regarding the implementation of the collective agreement in JMU "Radio-Television of Serbia" ended on February 28, 2020 with the Recommendation on the peaceful settlement of the dispute. The procedure of peaceful settlement of a collective labor dispute before the Republic agency for peaceful settlement of labor disputes was initiated by the Independent professional trade union of FTV Workers Serbia. Employer representatives of the JMU "RTS" and the Independent trade union of FTV Workers Serbia - showed how to conduct social dialogue between employees and employers, deciding on a procedure for peaceful settlement of collective labor disputes, and in accordance with the recommendation of the Government of the Republic of Serbia, that these disputes should be resolved amicably before the Republic agency for peaceful settlement of labor disputes.